Guarantees, Returns and Exchanges
What is Your Returns and Exchange Policy?
Our team of quality control staff really help to make sure that all products are of a high quality and in perfect condition when they are shipped. Once you receive your order it is advised that you check it over thoroughly to ensure that everything is as it should be. If for whatever reason you are not satisfied with your purchase then you should file a Return Merchandise Authorisation on our website.
To do this all you have to do is log in to your account and click on “Track Your Recent Orders”. Once there you should click the “View Details” button and then scroll down to the order that you would like to return. You should find a button saying “Add RMA”. Click this and then choose how many products you are returning and you can also state why you are returning the items (though this is optional). As soon as you have finished filling in the short form, click on “Save RMA”. After this you should receive an email with further instructions.
It is important to add the RMA number on the shipping label when you are sending the package back.
When sending back any products please ensure that they are sealed correctly and in their original packaging.
Please Note – We do not pay the shipping charges for items that are being returned. We will also not refund any lost packages that have been returned. If you send back an un-returnable item then you will not be compensated or have the product sent back to you. So when you are returning items please ensure that they are returnable and that you use a secure and traceable sending method.
How long will it take to receive a Refund?
Once your returned package has reached us and we have inspected the products enclosed, we will send you a confirmation email telling you how much you will be refunded. You should expect to receive the refund within 3-5 business days. If you have paid with direct debit or through a credit card then you should also allow extra time for the money to go back into your account.
Will I Have to Pay Restocking Fees?
You will only be charged a restocking fee if your order reaches us after 30 days. If you send your item back within 30 days then you will not be charged anything.
What Should I Do If My Items Are Damaged When I Receive Them?
As soon as you receive your order you should check over all of the items. If you find any damage then contact us immediately. It is important to contact us no more than seven days after you have received your damaged goods. You can easily reach a member of our customer service team through our Live Chat feature on our website..